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Terms & Conditions

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Terms and Conditions for booking with and staying at Suffolk Yurt Holidays ("Terms")

It is our aim to make your visit to our yurts a wonderful experience. These Terms enable us to maintain our standards, ensure your safety and establish a clear legal contract for booking, cancellation, damage and exceptional circumstances. By making a booking with us, you signal your acceptance of these Terms.


Suffolk Yurt Holidays is a limited company and the address is Ufford Road, Bredfeld, Woodbridge, United Kingdom IP13 6AR.

Yurt Rental

There is a minimum stay of 2 nights, and 3 nights over Bank Holiday Weekends.

Included in the rental price of every Yurt is:

rental of the yurt and pitch

use of and access to the Suffolk Yurt Holidays grounds, equipment and facilities where permitted; and reasonable use of water.

The maximum capacity of each yurt is 4 adults or families of 2 adults and up to 4 children (under 16).

A third double or single bed mattress, bedding and bed linen per Yurt is available at £15 per night.

Extra wood is available at £5 per basket and BBQ charcoal at £5 per bag.

Day visitors

We permit a reasonable number of day visitors during your Suffolk Yurt Holidays stay. These visitors will need to check-in with us.

Restrictions (Pets, Noisy Groups)
Sorry, no pets are allowed on our site.

We may refuse group bookings of more than 1 Yurt, if we feel that accepting them may be of detriment to other Guests staying. We do not accept noisy groups, as we are not a party venue. Please appreciate this is a quiet site and we try to retain and promote the peace and tranquillity of this place for our Guests, particularly after 10 pm. Also, all communal areas, such as the kitchen, covered eating area etc, need to be kept clear and clean for the enjoyment of all Guests.

We may refuse entry to any group bookings not authorized at the time of booking and any monies paid will not be reimbursed. For questions regarding groups, please email or phone us.

Our Code of Conduct will apply to all persons while they are on our site. Failure by any person to comply with the Code of Conduct can lead to removal from the site without any refund being made.


Booking and Payment

We only accept bookings from persons over the age of 18.

Bookings for arrivals within the next 6 weeks can only be secured by payment in full.

Bookings for arrivals beyond the next six weeks can be secured by a 30% deposit, provided that the 70% balance is paid at least 6 weeks in advance of the arrival date. Any failure by you to pay the balance on time will entitle us to treat your booking as cancelled by you, and follow our procedure for cancellations.

We accept payment by Paypal, cheque, or direct transfer to our bank account, the details of which are set out on our payment request.

If you send us a booking request by email, we will send you a payment request within 24 hours which will set out the amounts due, and the dates by which those amounts are due for your booking to remain valid.

Changes to Your Booking

If, after confirmation of the booking, you would like to make some change to the booking, although we will always do our best, we are not obliged to satisfy these requests. Whether and to what extent these alterations will be accommodated is at our discretion.

Cancellations

If you have to cancel, please let us know immediately and we will try to resell your holiday.

If we are able to resell every yurt night in your booking, we will refund to you all monies already paid, less a £25 administration fee or 3.75% of any monies paid per Yurt to cover Paypal commission costs, whichever is greater.

If we are unable to resell every yurt night in your booking, but you let us know 6 weeks or more ahead of your arrival date, you will forfeit the deposit paid and you will not be liable to us for the balance.

If we are unable to resell every yurt night in your booking, and you let us know less than 6 weeks before your arrival date, you will be liable for the full cost of your holiday less the value of any yurt nights we were able to resell.

Any refunds due to you following cancellation will be processed shortly after the end of the month in which the holiday is resold.

Please consider whether cancellation insurance may be appropriate for you.

Arrivals
Your yurt is available from 4 pm on the day of arrival.

luggage cart

Please park in the parking area, because vehicles are not permitted onto the wildflower meadows. There is a luggage cart for unloading your belongings to the yurt. If you need any help, please do not hesitate to ask.

When you arrive, please knock at the stable door of the thatched cottage and we will give you your keys and a guided tour.

If you are unable to arrive before 6pm, please email us at info@suffolkyurtholidays.co.uk or phone us on 0790 7964890

Departures
Please leave the site before 10 am and leave everything in a clean and tidy condition.

On departure, please check the yurt keys in with us. Any lost or unreturned keys will be charged at £15 replacement cost.

If the Yurt or associated equipment is left in an improper or damaged condition, you will be responsible for reasonable additional cleaning and/or replacement costs.

Lost Property
Lost property will be returned by post at your expense by request only. Any unclaimed property left behind will be kept until the end of the season and then disposed of.

Complaints
We encourage you to talk to us if you have a complaint during the course of your stay, so that we can try to resolve it as soon as possible.

Privacy and Data Protection
By contracting with us you consent that we may process any personal data that you provide to us for the purpose of facilitating your stay. We have a strict policy of not transferring any personal data to any third party organizations who would use such data for marketing purposes.

Limitation of Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

We hereby expressly exclude:

all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

any liability for any indirect or consequential loss or damage incurred by any user of this website, any person who makes a booking or any person who stays with us at Suffolk Yurt Holidays whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Force Majeure
We shall not be liable to you as a result of any delay or failure to perform our obligations under the Terms as a result of any act, event or accident (a Force Majeure Event).

A Force Majeure Event includes but is not limited to industrial disputes, failure of a utility service or transport network, an act of God, civil commotion or malicious damage, compliance with any law or governmental order, rule, regulation or direction, the accident breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

Waiver
No failure or delay by a party in exercising any right or remedy under the Terms or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise of that or any other right.

Severance
If a court or any other competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Terms shall not be affected.

Third parties
A person who has not made a booking with us under these Terms shall not have any rights under or in connection with them.

Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them, the subject matter or formation of them (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties submit to the exclusive jurisdiction of the courts of England.

Code of Conduct
Suffolk Yurt Holidays caters for quiet family holidays. Sound travels a long distance in the countryside and no amplified music or other disruptive noise is a requirement of our planning consent. Please appreciate this is a quiet site and we try to retain and promote the peace and tranquillity of this place for our Guests, particularly after 10 pm.

Please behave responsibly and keep fires small and manageable in the stoves, BBQs and the communal firepit. A fireguard is provided in each Yurt. Please keep the hurricane oil lamps on their hooks when they are alight and do not use candles.

There is a fire extinguisher in each yurt and in the kitchen and a fire safety point, with an ash bucket, by the large anvil near the stables.

The site is non-smoking.

As the yurts are shoe free zones, please always remove outdoor footwear before entering a yurt.

Please be responsible for your children's safety at all times.

On arrival, please read the Information Notice which is hanging in the yurt.

It is a condition of your booking that the total number of your party does not exceed 4 adults or 2 adults and up to 4 children (of non-adult size) in total per yurt under any circumstance.

In consideration of the other Guests, please leave the public areas in a clean and clear condition. Anything which does not fit into a Guest's fridge or kitchen cupboards, will need to be kept in their Yurt.

You are expected to wash, dry and return your own dishes, cutlery etc to their original storage place and put your waste into one of the appropriate waste bins.

We hope you have a wonderful stay.

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